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Guidelines for Merchants on Fair Business Practices

HASKART COMMUNITY & CONTENT GUIDELINES

v1.1 — Updated December 2025

These Community & Content Guidelines (“Guidelines”) apply to all Users, Contributors, and Wellness Centres (“Members”) who interact with the Haskart platform (“Platform”). By using Haskart, you agree to follow these rules to maintain a safe, respectful, and meaningful environment for everyone.

Haskart is a non‑clinical wellness and lifestyle platform. These guidelines ensure that all interactions – whether through Pitstop+, virtual sessions, in‑person services, or community spaces – remain safe, respectful, and aligned with Malaysian law.

1. COMMUNITY GUIDELINES (For All Users)

These rules apply to everyone on the platform.

1.1 Be Respectful
  • Treat others with kindness and professionalism
  • No harassment, bullying, threats, or intimidation
  • No hate speech, discrimination, or abusive behaviour
1.2 Protect Privacy
  • Do not share personal information of others without consent
  • Do not post NRIC, phone numbers, addresses, or private conversations
  • Respect boundaries during virtual and in‑person interactions
1.3 Stay Safe & Legal
  • No illegal content or activities
  • No scams, fraud, or misleading claims
  • No impersonation of individuals, brands, or Haskart staff
1.4 Keep Content Relevant
  • Share content that aligns with lifestyle, wellness, travel, or community engagement
  • Avoid spam, repetitive posts, or irrelevant promotions
1.5 Respect the Platform
  • Do not attempt to hack, disrupt, or misuse the system
  • No scraping, data harvesting, or automated posting
  • Report harmful content responsibly

 

2. PITSTOP+ POSTING RULES

Pitstop+ is a community space for sharing scenic spots, experiences, and merchant tags. To keep it meaningful and safe, the following rules apply:

2.1 Allowed Content
  • Scenic locations
  • Travel experiences
  • Merchant tags (accurate and non‑defamatory)
  • Personal reflections
  • Videos that you own
2.2 Not Allowed
  • Graphic, violent, or sexual content
  • Posting someone else’s photos without permission
  • Fake reviews or misleading merchant tags
  • Sensitive personal data (NRIC, license plates, addresses)
  • Content that promotes illegal activities
  • Hate speech, harassment, or defamatory statements
2.3 Interaction Rules
  • Use Like, Share, and Flag responsibly
  • Do not mass‑flag content to harass others
  • Report harmful content through proper channels
2.4 Scenic & Merchant Tagging Etiquette
  • Tag merchants accurately
  • Avoid tagging businesses in negative or defamatory ways
  • Scenic uploads should reflect real locations
  • Do not upload misleading or AI‑generated scenery
2.5 Moderation

Haskart may remove content that violates these rules.
Repeated violations may result in account suspension.

 

3. SERVICE PROVIDER CODE OF CONDUCT

(For Contributors & Wellness Centres)

This section applies to all individuals and businesses offering services through Haskart.

3.1 Professional Behaviour

Service Providers must:

  • Treat Users with respect, dignity, and professionalism
  • Maintain a clean, safe, and welcoming environment
  • Start sessions on time
  • Communicate clearly and politely
  • Avoid inappropriate physical, verbal, or emotional behaviour
3.2 Non‑Clinical Boundaries

Service Providers must not:

  • Provide medical or clinical advice
  • Diagnose, treat, or claim to cure medical conditions
  • Perform services requiring MOH/MMC licensing
  • Misrepresent their qualifications
3.3 Booking/Appointment Responsibilities
  • Honour confirmed bookings/Appointment
  • Avoid last‑minute cancellations
  • Update availability regularly
  • Notify Haskart promptly of changes

Repeated cancellations may result in suspension.

 3.4 Payment Rules
  • All payments must go through Haskart
  • No off‑platform payments or private arrangements
  • No solicitation of direct cash or personal transfers
3.5 User Safety

Service Providers must:

  • Respect User boundaries
  • Maintain hygiene and safety standards
  • Ensure staff are trained and professional
  • Avoid any form of harassment or misconduct
3.6 Data Protection

Service Providers must:

  • Keep User information confidential
  • Not store User data outside the Platform
  • Not share User data with third parties
  • Comply with PDPA and Haskart’s Privacy Policy

Any data breach must be reported immediately.

3.7 Content & Marketing
  • Upload accurate service descriptions
  • Use real photos of the centre or services
  • Avoid misleading claims or exaggerated results

 

4. ENFORCEMENT & CONSEQUENCES

Haskart may take action if these Guidelines are violated, including:

  • Content removal
  • Temporary suspension
  • Permanent account termination
  • Reporting to authorities (if required by law)

Haskart’s decisions are final.

 

5. CONTACT

For support, reporting, or questions:

Email: support@haskart.com
Address: 62‑2, Lorong Batu Nilam 4B, Bandar Bukit Tinggi, 41200 Klang, Selangor, Malaysia